What Can Cvent CONNECT 2016 Offer Hoteliers?

“At Cvent CONNECT, we were reaching customers outside of the traditional meeting platforms. The most exciting part for us was uncovering a new type of customer, which in this day in age is so hard to do.”   – Darren Green, Senior Vice President, Sales, L.A. Tourism & Convention Board While you’re at...read more

Part 2: Helping Planners Search More Efficiently

In her original post, “What Hoteliers Can Learn from Planner Wish Lists,” Cvent Planner Rachel Andrews dished about her top tips for hoteliers looking to increase group business. When working with planners, she recommends hotel professionals make the sourcing and planning process as easy as...read more

Top 10 Breakout Sessions You Won’t Want to Miss at Cvent CONNECT 2016

Cvent CONNECT 2016 is quickly approaching, and we’ve put together an incredible lineup of speakers for our hospitality audience. Our breakout session topics range from emerging group business trends to new marketing tactics and expert planner panels. Keep reading for our list of the ten breakout...read more

Metrics that Matter: Marketing with Guest Personalization

Guest personalization in the hospitality industry is nothing new. Most hotels have big data at their fingertips, but are unaware how to leverage it for a more valuable hotel stay, while others are too overwhelmed on where to begin creating personalized experiences for their guests. Here are a few...read more

Social Selling: Turning Online Conversations into Offline Revenue

Selling is social. Always has been and always will be. However, today social selling has taken on new dimensions and formats. Now we’re tasked with building and maintaining relationships with clients via social media channels, like LinkedIn, Twitter, Facebook, and Instagram. For hotel sales people...read more

Content Marketing: Turning Content into Conversation

Content marketing is the art of narrating a consistent story across all media. Organizations in the hospitality industry have an opportunity to use an engaging content strategy to attract guests before, during, and after their onsite experience. Orchestrating the narration of your company’s story to...read more

10 Reasons You Should Attend Cvent CONNECT

At this year’s Cvent CONNECT, nearly 3,000 event and hospitality professionals will meet up in Las Vegas to learn, engage, and network with industry experts and peers. Here are ten things you have to look forward to in June 2016! The Venetian and The Palazzo: These hotels offer a high-end getaway...read more

3 Ways to Boost Your Group Business Through Planning

  Self-help expert Alan Lakein famously said, “Failing to plan is planning to fail.” This is especially true for hotels when failing to plan could mean thousands of valuable group business dollars left on the table each year. In fact, hoteliers sourced $8 billion in group business through Cvent’s...read more

3 Ways to Boost Your Group Business Through Planning

Self-help expert Alan Lakein famously said, “Failing to plan is planning to fail.” This is especially true for hotels when failing to plan could mean thousands of valuable group business dollars left on the table each year. In fact, hoteliers sourced $8 billion in group business through Cvent’s...read more

How to Make Your Social Media a Lead-Generating Powerhouse in 2016

  Most hoteliers are familiar with social media. Some have dabbled with Facebook, while others have mastered the ability to build engagement and stronger relationships with customers. Unfortunately, both approaches fail to incorporate social media into the property’s sales strategy. It’s important...read more

5 Ways to Strengthen Your Group Business in 2016

Did you know the average national room occupancy hovers around 80%, but meeting space is empty approximately 70% of the time? This indicates a massive opportunity gap for hotels to generate more revenue with group business. Groups and ancillary services account for one quarter of a trillion dollars...read more

How Hotels Use Tech Perks to Increase Direct Bookings

Among tech-savvy travelers, there’s a perception that booking hotel stays through an online travel agency (OTA) such as Expedia or Hotels.com will give them the lowest rates. However, hospitality marketers know there is more to “value” than the price tag. Top hotel brands are fighting back against...read more

Why Lead Scoring Will Be Music to Your Ears in 2016

Curating our office holiday playlist is typically quite time consuming. However, this year our playlist building was simplified thanks to Spotify. Gone are the days of sifting through cheesy holiday songs thanks to Spotify’s amazing pre-built playlists and holiday radio stations. For hotels,...read more

5 Steps to Staying Sane and Surviving the Hotel Budget Season

The hotel budget season is one of the most hectic and strenuous times of the year but also the most important. It pushes you to set aside time to reflect on the year’s wins, determine your hotel’s strategies to win new business, as well as the story you’ll tell your owners. You’ll also write a plan...read more

Five Tips on Turning Negative Publicity Into a Thumbs Up with Planners

Ouch! Another article is posted, quite lengthy at that, listing how hotels are secretly pulling one over on their guests. Written so sensationally, the article ignites fear, so planners can't help but open and read it. As they absorb the prose, planners may even become believers, at least in part,...read more

Every Guest Has a Story: 5 Tips for Reading Them Right

You map out your strategic plan, hire the best talent, flip on the switch and BOOM!—your hotel goes into motion. But the old adage, “the best laid plans of mice and men” adapted from the Robert Burns poem, is never more true than when your guest actually walks in the door. Every guest has a story,...read more

10 Gifts To Inspire Your Hotel & CVB Sales Teams for 2016 Success

The season of gift-giving is upon us and what better gift than to provide your sales team with the tools they need to be outstanding performers in 2016! Below are ten gifts to inspire your team and build 2016 revenue this holiday season! Gift #1: A Consistent Product A successful salesperson needs a...read more

It Takes a Village: Resort Conference Center Fills Big Need in Tiny Town

Hotel conference centers are plentiful in big cities, but what happens when your property is located in what is basically a hamlet, and you're losing out on valuable group business to bigger facilities nearby? In the case of the Osthoff Resort in Elkhart Lake, Wisconsin, a strategic expansion of...read more

Skift, The Largest Travel Intelligence & Marketing Platform, Deciphers the Future of Events

Destinations as Knowledge Hubs On a macro scale, the most innovative first and second-tier destinations are positioning themselves as knowledge hubs to expand their spectrum of collaboration with meeting professionals. It is a systemic shift in their value propositions, expanding beyond the focus...read more

Give Thanks for Lead Scoring (And Win Better Group Business)

The family laid out quite the spread this year – buttery mashed potatoes and steaming yams, corn bread and warm rolls, bacon green beans and roasted Brussels sprouts, turkey and glazed ham. And out of the corner of your eye you get a glimpse of the dessert table overloaded with sweet treats that...read more
The newsletter the whole industry loves
Subscribe to our Monthly Newsletter