2017 Hotel Pricing: A Tale of Two Coasts

This post was originally featured on the Cvent's Elite Meetings Blog, Meet Well. Research presented at the annual conference of the Global Business Travel Association this summer (July 15-20) in Denver presented a mixed picture of what planners could expect in the coming months when it comes to...read more

The Common Factor Behind Every Successful Group Business Contract

Developing an unbreakable marketing and sales strategy is a skill that even the best hospitality professionals are constantly trying to perfect. Group business contracts come and go, but a solid sales team is a key component to continued group business success. How are you optimizing your sales and...read more

Building Video Into Your Group Sales Strategy

If a picture is worth a thousand words, then video multiplies that by tenfold. Empty ballroom photos can only convey so much. Videos, on the other hand, can place planners in the thick of it. After all, how better to convey the creativity of your staff, the flexible transformations of your meeting...read more

6 Proven Ways to Move Planners Closer to Saying Yes

All the elaborate dinners. The friendly follow-up phone calls. The personalized gifts. These schmoozing strategies are just a few that hotel sales people use to push planners closer to saying yes. Effectively persuading planners to choose your property takes more than just blanketing them in VIP...read more

Get Certified at Cvent CONNECT 2016

On the Cvent Supplier Network (CSN), more than 74,000 event and meeting planners are sourcing venues and destinations around the world. In 2015, planners sent more than 1.8 million RFPs to venues and sourced more than $9.8 billion of group business through the network. Since 2009, the CSN has seen...read more

Part 2: Helping Planners Search More Efficiently

In her original post, “What Hoteliers Can Learn from Planner Wish Lists,” Cvent Planner Rachel Andrews dished about her top tips for hoteliers looking to increase group business. When working with planners, she recommends hotel professionals make the sourcing and planning process as easy as...read more

Metrics that Matter: Marketing with Guest Personalization

Guest personalization in the hospitality industry is nothing new. Most hotels have big data at their fingertips, but are unaware how to leverage it for a more valuable hotel stay, while others are too overwhelmed on where to begin creating personalized experiences for their guests. Here are a few...read more

Social Selling: Turning Online Conversations into Offline Revenue

Selling is social. Always has been and always will be. However, today social selling has taken on new dimensions and formats. Now we’re tasked with building and maintaining relationships with clients via social media channels, like LinkedIn, Twitter, Facebook, and Instagram. For hotel sales people...read more

Meeting Technology That’s Dominating 2016

Meeting planners and attendees alike are thirsty for technology that amplifies their event experience.  According to the International Association of Conference Centres (IACC), meeting planners are wanting and using tech trends more than ever, and not just in the meetings themselves. Tech also plays...read more

3 Ways to Boost Your Group Business Through Planning

  Self-help expert Alan Lakein famously said, “Failing to plan is planning to fail.” This is especially true for hotels when failing to plan could mean thousands of valuable group business dollars left on the table each year. In fact, hoteliers sourced $8 billion in group business through Cvent’s...read more

3 Ways to Boost Your Group Business Through Planning

Self-help expert Alan Lakein famously said, “Failing to plan is planning to fail.” This is especially true for hotels when failing to plan could mean thousands of valuable group business dollars left on the table each year. In fact, hoteliers sourced $8 billion in group business through Cvent’s...read more

3 Things Hoteliers Can Learn From Airbnb's User Experience

We have entered an era of digital disruption. Every industry is feeling it, especially the hospitality industry. Just as Uber became the biggest threat to taxis without owning a single car, Airbnb is becoming the biggest name in the hotel industry without owning a single hotel. What does this mean?...read more

How Hotels Use Tech Perks to Increase Direct Bookings

Among tech-savvy travelers, there’s a perception that booking hotel stays through an online travel agency (OTA) such as Expedia or Hotels.com will give them the lowest rates. However, hospitality marketers know there is more to “value” than the price tag. Top hotel brands are fighting back against...read more

Why Lead Scoring Will Be Music to Your Ears in 2016

Curating our office holiday playlist is typically quite time consuming. However, this year our playlist building was simplified thanks to Spotify. Gone are the days of sifting through cheesy holiday songs thanks to Spotify’s amazing pre-built playlists and holiday radio stations. For hotels,...read more

Every Guest Has a Story: 5 Tips for Reading Them Right

You map out your strategic plan, hire the best talent, flip on the switch and BOOM!—your hotel goes into motion. But the old adage, “the best laid plans of mice and men” adapted from the Robert Burns poem, is never more true than when your guest actually walks in the door. Every guest has a story,...read more

It Takes a Village: Resort Conference Center Fills Big Need in Tiny Town

Hotel conference centers are plentiful in big cities, but what happens when your property is located in what is basically a hamlet, and you're losing out on valuable group business to bigger facilities nearby? In the case of the Osthoff Resort in Elkhart Lake, Wisconsin, a strategic expansion of...read more

Give Thanks for Lead Scoring (And Win Better Group Business)

The family laid out quite the spread this year – buttery mashed potatoes and steaming yams, corn bread and warm rolls, bacon green beans and roasted Brussels sprouts, turkey and glazed ham. And out of the corner of your eye you get a glimpse of the dessert table overloaded with sweet treats that...read more

5 Keys to Get a Handle on Bucket List Destination Marketing

In recent weeks, I read the Huffington Post article, 17 Places You Have to See Before You Die by Yagana Shah. The list includes places dreamed of, our next door neighbors, castles and churches filled with the evidence of our ancestors, cottages close to the earth and memorable places of natural...read more

Strange Bedfellows Produce Profits: DMOs and Economic Development Agencies Pair Up

It may seem strange, but Destination Marketing Organizations (DMOs) and Economic Development departments are working together to drive more business to their region or city. But is it really...all that odd?  According to a Destination Marketing Association International poll of 150 CEOs, 74% of DMOs...read more

5 Quotes to Inspire Your Hospitality Group Business

This business of hotels is called hospitality and if we had a better handle on what that word meant, we would be stressed more by, "Where are we going to put all of these people!" than by, "How are we ever going to meet our goals?" Below are some of my favorite quotes that clearly define hospitality...read more
10 Ways to Win More Group Business
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