A key to repeat business is pleasing the business traveler. As a frequent traveler myself, I like to select my seat on an airplane. I prefer more legroom and an aisle seat. I will even pay a little extra for that comfort. When I take a cruise, I'll pay a little more to select the cabin I prefer,...read more

The last few weeks demanded a great deal of energy and time from you as the revenue manager at your hotel, but the 2012 reports are on the books and you have done everything you can with your team to build the bottom line most successfully. Just when you thought you could exhale, the fiscal cliff...read more

Sustainability and Corporate Social Responsibility (CSR) are terms that continue to create buzz in the hospitality and events industry. But what do these terms really mean and how can your convention center or hotel property start to engage in this process?  First, the definitions:...read more

Some hoteliers have identified a strong playing power that wins new group business. A typical contract between a hotel and planner lists services that are contracted for the particular group. However, the hotel winning group business is the one who can add the most goods and services valuable to the...read more

In April of this year, The Global Business Travel Association (GBTA) released their US Business Travel Quarterly Outlook which hailed some positive, some negative, and some cautionary statistics and information for those entities that are marketing toward business travel. The GBTA study was...read more

Every planner has heard the term "co-locate" over the last few years and some of us have even been to an event or planned one that was co-located. But what does this term really mean and what are the benefits and drawbacks of doing this -- from the attendee, event organizer, trade show exhibitor,...read more

It’s true, the traditional conference design with seats facing the front of the room is an easy go-to, but it’s a passive learning set-up and it doesn’t market your venue’s space adequately. Innovative conferences like Technology Entertainment and Design (TED) are focused on space and design to...read more

Conference centers are often confused for hotels or convention centers. If you have experience selling or marketing a conference center, you are already well-aware that planners (both seasoned and new) have a misconception about what makes each of these venues distinct and unique in their own way....read more

    According to many hotel owners and general mangers, the first 15 minutes a guest is on property "makes or breaks" their opinion of your venue. Mickael C. Damelincourt, General Manager of Trump International Hotel & Tower Toronto said, "If you lose them at the beginning, it is very hard to...read more

I recently came across a poll in the Hotel Industry Professionals World Wide LinkedIn group surrounding the idea of guest satisfaction surveys. While not a huge number of responses, I was encouraged by the direction the poll was taking: 68% of respondents said they thought guest satisfaction...read more

Years ago ordering room service was a luxury reserved only for those with lots of time and money to burn. According to the USA Today hoteliers are recognizing that this has changed. Room service is quickly becoming the food service of choice for business travelers who want a great meal and fast....read more

Hi! My name is Jayme Sobeck and I am a Product Consultant in Cvent's Client Services Department. The Cvent Supplier Network's powerful reporting functionality includes more than a dozen reports that are quick and easy to run. Great internet hotel advertising requires close tracking and monitoring....read more