What's New

The 10 Hotel Marketing Basics You Must Have in Today's Market
With such a heavy focus on increasing group bookings at hotels, it’s no wonder that marketing often gets the short end of the stick throughout the hotel industry. It’s the same reason that you’ll...Read More >
4 Doctrines of Faith-Based F&B for Hotel Sales Managers
We've come a long way from the days when the Gideon Bible was on every hotel bedside table in America. The tolerance for diversity has opened the doors to a variety of faith-based groups looking...Read More >
How to Get More Pleasure, Not Pain, From OTAs
Oh, the pleasure and the pain of working with online travel agencies (OTAs). On one hand, an OTA’s global reach exposes you to audiences you would have never otherwise touched. On the other, you’re...Read More >
How to Use Mystery Shopping to Boost Group Sales
According to the American Express 2014 Global Customer Service Barometer, customer service directly affects repeat business! The survey revealed that 60% of consumers who originally wanted to purchase...Read More >
What's Behind Ritz Carlton's Epic Hospitality?
It’s the stuff of luxury service legend. When keynote speaker and corporate trainer Ryan Estis stayed at the Ritz-Carlton in St. Thomas for a conference, he tried paddle boarding for the first time...Read More >
The Hoteliers Guide to Boosting Group Business with Social Media

What's New

The 10 Hotel Marketing Basics You Must Have in Today's Market
With such a heavy focus on increasing group bookings at hotels, it’s no wonder that marketing often gets the short end of the stick throughout the hotel industry. It’s the same reason that you’ll see robust sales teams but skeleton marketing crews,...
4 Doctrines of Faith-Based F&B for Hotel Sales Managers
We've come a long way from the days when the Gideon Bible was on every hotel bedside table in America. The tolerance for diversity has opened the doors to a variety of faith-based groups looking for hotels that can accommodate their group business...
How to Get More Pleasure, Not Pain, From OTAs
Oh, the pleasure and the pain of working with online travel agencies (OTAs). On one hand, an OTA’s global reach exposes you to audiences you would have never otherwise touched. On the other, you’re losing tremendous amounts of money, since you’re...
The 10 Hotel Marketing Basics You Must Have in Today's Market
With such a heavy focus on increasing group bookings at hotels, it’s no wonder that marketing often gets the short end of the stick throughout the hotel industry. It’s the same reason that you’ll see robust sales teams but skeleton marketing crews,...
4 Doctrines of Faith-Based F&B for Hotel Sales Managers
We've come a long way from the days when the Gideon Bible was on every hotel bedside table in America. The tolerance for diversity has opened the doors to a variety of faith-based groups looking for hotels that can accommodate their group business...
How to Get More Pleasure, Not Pain, From OTAs
Oh, the pleasure and the pain of working with online travel agencies (OTAs). On one hand, an OTA’s global reach exposes you to audiences you would have never otherwise touched. On the other, you’re losing tremendous amounts of money, since you’re...
How to Use Mystery Shopping to Boost Group Sales
According to the American Express 2014 Global Customer Service Barometer, customer service directly affects repeat business! The survey revealed that 60% of consumers who originally wanted to purchase something changed their minds after receiving...
What's Behind Ritz Carlton's Epic Hospitality?
It’s the stuff of luxury service legend. When keynote speaker and corporate trainer Ryan Estis stayed at the Ritz-Carlton in St. Thomas for a conference, he tried paddle boarding for the first time and accidentally dropped his sunglasses in the...
A Hotelier's Strategy for Meeting Tragedy Head On & Surviving Successfully
Although it can be difficult and uncomfortable to think about, it's important to have a plan for coping with tragedies in your hotel's community. Here are some tips for managing very personal and unfortunate situations so that you can mitigate...

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